Extended Service Plan FAQ
1. When does coverage begin on new Ford Protect Extended Service Plans?
When you purchase a Ford Protect Extended Service Plan, coverage begins from your vehicle’s original in-service date and mileage—the date and mileage when the vehicle was first sold as new by a dealer.
Coverage expires at the earlier of the total time purchased or the total mileage purchased.
Example:
Your vehicle’s warranty start date is July 1, 2022, with 10,000 miles on the odometer. You purchase a 5-Year / 100,000-Mile Premium Care plan on November 1, 2022. Your coverage begins on July 1, 2022, and expires on June 30, 2027, or when the odometer reaches 100,000 miles—whichever occurs first.
2. Are Ford Protect Extended Service Plans transferable to subsequent owners?
Yes, they are transferable. Transfer fees vary by state.
3. When can I purchase a new Ford Protect Extended Service Plan? Who Is Eligible?
• Ford vehicles: Within 41 months of the warranty start date and under 41,000 miles
• Lincoln vehicles: Within 53 months of the warranty start date and under 55,000 miles
Vehicles that fall outside these time or mileage limits are not eligible for a Ford Protect Extended Service Plan.
Premium Maintenance Plan FAQ
1. When does coverage begin on Ford Protect Premium Maintenance Plans?
Ford Protect Premium Maintenance Plan coverage is based on your vehicle’s original in-service date and mileage, not the date you purchase the plan.
Coverage ends once the purchased time or mileage limit is met, whichever comes first.
2. Are Ford Protect Premium Maintenance Plans transferable to subsequent owners?
Yes, they are transferable. Transfer fees vary by state.
3. When can I purchase a Ford Protect Premium Maintenance Plan? Who Is Eligible?
• Ford vehicles: Within 41 months of the warranty start date and under 41,000 miles
• Lincoln vehicles: Within 53 months of the warranty start date and under 55,000 miles
Vehicles that fall outside these time or mileage limits are not eligible for a Ford Protect Extended Service Plan.
General FAQs
Ford Protect Extended Service Plans cover the failure of covered components due to defects in materials, workmanship, and normal wear and tear. For covered repairs, you pay only the applicable deductible.
Ford Protect Premium Maintenance Plans cover all scheduled maintenance listed in your Owner’s Scheduled Maintenance Guide, along with routine inspections and normal wear-and-tear items that require periodic attention. This is a prepaid plan, so you pay nothing for covered services.
2. Where can I go for service if I purchase a Ford Protect Premium Maintenance Plan or Ford Protect Extended Service Plan?
Ford Protect Premium Maintenance Plans and Ford Protect Extended Service Plans are honored at any Ford or Lincoln dealer throughout the U.S., Canada and Mexico.
3. If I purchase a Ford Protect plan from you, can I use it at my local Ford or Lincoln dealership?
Yes. A Ford Protect Contract is good for any Ford and Lincoln Dealership in the United States, Canada, and Mexico. Your VIN number will tie your vehicle to the service plan in Ford’s national database.
4. Is this the same product that is sold at my local Ford dealership?
Yes. These Ford Protect contracts are backed by Ford Motor Company and are sold in all Ford/Lincoln Dealerships. Your Ford Protect agreement will be honored at all Ford and Lincoln Dealerships throughout the U.S., Canada, and Mexico.
5. What is the difference between Ford ESP and Ford Protect?
In late 2016 Ford ESP was rebranded as Ford Protect. Only the name was changed, coverage is the same.
6. When will my Extended Service Plan begin and end?
When you purchase a Ford Protect Extended Service Plan, coverage begins from your vehicle’s original in-service date and mileage—the date and mileage when the vehicle was first sold as new by a dealer.
Coverage expires at the earlier of the total time purchased or the total mileage purchased.
Example:
Your vehicle’s warranty start date is July 1, 2022, with 10,000 miles on the odometer. You purchase a 5-Year / 100,000-Mile Premium Care plan on November 1, 2022. Your coverage begins on July 1, 2022, and expires on June 30, 2027, or when the odometer reaches 100,000 miles—whichever occurs first.
7. Is an ESP contract transferable if I sell my vehicle?
Yes. For a fee, you can transfer your contract to another person (private party) to give them the added confidence of Ford Protect. Coverage is transferable from private party to private party, through the life of the contract. The fee may vary by state.
How does buying online work? What happens after you order?
• Your order is reviewed by our team
• It’s submitted electronically to Ford Protect Headquarters
• You receive your contract by email within seven business days
• Your VIN links your vehicle to the plan in Ford’s database, so all Ford dealers can view your coverage
9. Can I cancel my Ford Protect contract?
Yes. For most states if you cancel within 30 days and no services have been rendered you can receive a full refund minus a $75 cancellation fee. After 30 days the refund will be prorated by time and mileage. The fee may vary by state. To cancel your plan please contact us (insert hyperlinked contact us form that needs to be made) and one of our sales representatives can assist you.
If you did not purchase your Ford Protect Extended Service Plan from Ford Country, please call the dealer where you purchased your plan.
10. If I go to the dealership and have two issues on the same visit, how much will I pay?
11. What Ford models are excluded from coverage?
Any performance modified vehicle assembled by dealer or customer (not ordered directly from Ford); examples include but not limited to: Roush, Henessey, Saleen, Shelby, and Foose. Ford GT and Transit Connect Electric are also excluded.
12. Can I change my contract?
Yes, contracts can be modified while the vehicle remains under the factory warranty:
• Ford: 3 years / 36,000 miles
• Lincoln: 4 years / 50,000 miles
After the factory warranty expires, no changes can be made. A $50 fee applies to contract modifications.
13. Can I pay for my Ford Protect contract over time?
Yes. You may pay in full at purchase or choose interest-free payments.
• Down payment due at purchase (includes a non-refundable admin fee)
• 18 monthly installment payments
• Down payment and monthly amount shown before checkout
14. Can I use my FordPass Rewards Points to purchase a plan?
Yes! Just check the FordPass Points box at checkout to apply your rewards.
FordPass Points are redeemed at a rate of 200 points = $1. For example, 42,000 points equal a $210 credit.
Points are not earned on plan purchases unless you use a Ford Rewards Visa Card, and redeemed points are non-refundable.
If you choose a payment plan, your FordPass Points are applied to the total purchase price before calculating your down payment and monthly payments.
15. Can I earn FordPass Rewards Points?
How do I earn 5% FordPass Points?
• Use a Ford Rewards Visa Card
• Call us if you need an application—we’ll email it to you
Cardholder Benefits:
• 11,000 FordPass Points ($55) on your first purchase
• $100 statement credit after spending $3,000 in the first 3 billing cycles
• 0% Intro APR for 6 billing cycles on dealership purchases over $499
• Variable APR of 15.99%–26.99% after intro period
• No annual fee
